HelpDesk Support-AI-driven tech support

Example

A user submits a request in Romanian, stating they have forgotten their SAP login password. HelpDesk Support translates and formats this into a structured ticket, specifying the urgency and impact, and submits it to the IT team via Mantis.

Scenario

When an employee at a multinational company loses access to their account, HelpDesk Support assists by quickly creating a detailed ticket that allows the IT department to prioritize and resolve the issue.

Example

After creating a ticket, HelpDesk Support generates a response to the user, informing them that the issue has been logged and that they will be notified upon resolution. This keeps the user informed and sets the expectation for follow-up.

Scenario

In cases where updates on a reported issue are required, HelpDesk Support drafts communications that maintain engagement with the user, ensuring they are kept in the loop regarding the status of their query or issue.

Example

Upon receiving a ticket request about a performance slowdown in the TCPOS system, HelpDesk Support categorizes it under 'Performance Issues', enabling the IT team to quickly direct resources to investigate and resolve the specific problem.

Scenario

Effective classification leads to faster resolution times and more organized handling of requests, particularly in environments where IT support handles a large volume of queries across various subjects.